1. Introduction
Royal Plaza respects customer privacy. This Privacy Policy explains how information is collected and used when customers visit royalplaza.lk, create an account, place an order, use SMS OTP verification, make a PayHere payment, or contact Royal Plaza.
2. Information We Collect
Royal Plaza may collect customer name, phone number, email address, delivery address, order details, payment status, customer account details, chat or support messages, and website usage information where applicable.
3. How We Use Information
Information is used for account creation, mobile OTP verification, order processing, delivery communication, payment status confirmation, customer support, notifications, fraud and security prevention, and service improvement.
4. SMS OTP Verification
Royal Plaza uses customer phone numbers to send OTP messages through an SMS gateway for registration verification, password reset, and phone number change verification where applicable.
5. Payment Information
Online payments are processed through PayHere. Royal Plaza does not store full card details. Royal Plaza may store payment status, order ID, PayHere order reference, and PayHere payment reference if provided by PayHere.
6. Data Sharing
Customer data may be shared only when needed with PayHere for payment processing, the SMS gateway for OTP messages, delivery or support parties where needed, and legal authorities if required by law.
7. Data Security
Royal Plaza uses reasonable technical and operational steps to protect customer data, including password hashing, access control, payment verification, and protected OTP flows. No online system can be guaranteed to be completely risk-free.
8. Customer Rights
Customers may contact Royal Plaza for account or personal information-related requests, including questions about customer account details, order records, or communication preferences.
9. Cookies and Website Usage
Royal Plaza may use cookies and session data to keep customers logged in, manage carts, protect forms, support checkout, and improve website usage. Browser settings may allow customers to control cookies, but some website features may require them.
10. Changes to Privacy Policy
Royal Plaza may update this Privacy Policy from time to time. The latest version will be published on royalplaza.lk.
11. Contact Information
Royal Plaza
No. 14, Bus Stand Shopping Complex, Ambalangoda, Sri Lanka
Website: https://royalplaza.lk
Version: v1.0